Council of Supply Chain Management Professionals (CSCMP) 2025 – 400 Free Practice Questions to Pass the Exam

Question: 1 / 400

What is an important goal for customer service during the pre-purchase phase?

Increasing product prices

Minimizing customer inquiries

Establishing effective policies

Establishing effective policies during the pre-purchase phase is crucial as it helps create a clear framework for customer expectations regarding service levels, returns, exchanges, and support. When customers encounter well-defined and fair policies, they are more likely to feel secure and informed in their purchasing decisions. This clarity can lead to increased customer trust and satisfaction, ultimately influencing their decision to proceed with a purchase.

Effective policies also enable customer service representatives to provide consistent and reliable information, which is essential in addressing customer needs and inquiries before they make a buying decision. This proactive approach can help reduce ambiguity and enhance the overall shopping experience.

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Limiting customer interactions

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